FAQ'S

What materials are your jewelry pieces made from?
At Allure Luxe, we prioritize high-quality materials such as 18K gold, sterling silver, stainless steel, and hypoallergenic metals to ensure both beauty and durability. Each product page provides detailed information about the materials used..

Do you offer international shipping?
Yes! We ship worldwide. Shipping fees and delivery times will vary depending on your location. You can view more details on our Shipping Information page.

How long will it take for my order to arrive?
Orders within the U.S. typically take 5-7 business days to arrive. For international orders, delivery times may vary between 10-15 business days depending on customs processing. You’ll receive tracking information once your order ships. This does not include the 2-4 weeks of production time for all custom items.

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express) as well as PayPal, Shop Pay and pay over time options available as well.       

Are your products hypoallergenic?
Yes, many of our jewelry pieces are made with hypoallergenic metals, making them safe for sensitive skin. Please refer to individual product descriptions for specific details.

How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this to track your package on our website or through the carrier’s tracking system.

What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience! We are not responsible for damaged items upon delivery arrival. We inspect and ensure all items for any defects what so ever. Please make sure you have entered correct spelling or numbers for any and all custom items!

What is your return policy?
We offer hassle-free returns within 30 days of purchase. To initiate a return, please ensure that the item is unworn, in its original condition, and packaging. Visit our Return Policy page for more details.